Privacy Policy

1. Introduction

Enthral Services & Aviation Pvt. Ltd. ("Enthral Aviation," "we," "us," or "our") operates enthralaviation.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use it, and the choices available to you.

By using the Site, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information you provide directly

• Name, phone number, and email address, when submitted through our charter request form, contact form, or WhatsApp
• Trip details you share with us — departure/arrival locations, dates, passenger count, aircraft preferences, and any special requests
• Any additional information you choose to share when communicating with our concierge team, by phone, WhatsApp, or email

Information collected automatically

• Standard technical data such as IP address, browser type, device type, and pages visited, collected via cookies and analytics tools (see Section 4)
• General location information inferred from your IP address (city/country level, not precise location)

3. How We Use Your Information

We use the information we collect to:

• Respond to charter, membership, and general enquiries
• Prepare and send quotes, itineraries, and booking confirmations
• Communicate with you about your enquiry or booking via WhatsApp, phone, or email
• Improve the Site's content, functionality, and performance
• Comply with legal, regulatory, or safety obligations related to air travel

We do not sell your personal information to third parties.

4. Cookies & Tracking

The Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. This may include analytics tools (such as Google Analytics) and caching/performance tools.

Most browsers let you control or disable cookies through their settings. Disabling cookies may affect some Site functionality.

5. Third-Party Services

We may use trusted third-party services to help operate the Site and manage client communications, such as:

• WhatsApp Business — for direct communication regarding enquiries and bookings
• CRM and email tools — to manage and respond to enquiries efficiently
• Website hosting and performance tools — to keep the Site running securely and efficiently

These providers process information on our behalf and are expected to protect it in line with their own privacy and security practices. We recommend reviewing WhatsApp's own privacy policy separately, since messages sent via WhatsApp are also subject to their terms.

6. How We Share Information

We share your information only as needed to fulfill your enquiry or booking, including with:

• Charter operators and aircraft crews, to the extent necessary to arrange and operate your flight
• Ground handling, catering, or transport partners you've requested as part of your trip
• Service providers who help us operate the Site (see Section 5)
• Authorities, where required by law or to protect safety and legal rights

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to respond to your enquiry, fulfill a booking, meet legal or regulatory obligations, or resolve disputes. Retention periods may vary depending on the nature of the information and applicable requirements.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual retention requirements
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details in Section 12.

10. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Enthral Services & Aviation Pvt. Ltd.
Email: fly@enthralaviation.com
WhatsApp: +91 80800 08873